GRMDigital

Building World-class Digital Experiences

CRM & Systems Integration

We design the integration layer that lets CRM, ERP, PIM and marketing automation share data reliably, with visibility when something goes wrong.

Talk to us about this

Capabilities

01

Integration architecture

API-first design, event queues and retry strategies instead of brittle point-to-point scripts.

02

Data modelling

Agreed field mapping, deduplication rules and ownership per system.

03

Monitoring

Alerting and dashboards so failures are caught before they reach a customer.

Outcomes

What you should expect

  • No more manual re-keying between systems
  • Sales and marketing working from the same records
  • Integrations that survive vendor upgrades

Services

Unlock the power of unique data

Power your digital evolution with streamlined data and enhance connections with your customers. We’re experienced in integrating systems with leading CRM platforms, including Microsoft Dynamics and Salesforce, so that you can better track and understand your customer data.

CRM consultations

CRM consultations

Our strategists will guide you through CRM options, ensuring you choose a system that’s right for your business and aligns with wider goals.

  • Current data audits
  • Technical strategy
  • CRM recommendations
  • Integration roadmaps
  • CRM training and workshops
CRM integration

CRM integration

We’ll connect your data streams into a single platform, ensuring you can view vital metrics at a glance for seamless customer relationship management.

  • Integrating websites, apps, and portals
  • Connecting data analytics tools
  • Establishing new data streams
  • Secure data migration
  • Third-party API development
  • Ongoing consultations
Bespoke CRM development

Bespoke CRM development

Personalise your customer management with a bespoke CRM. When existing systems don’t meet your needs, we’ll build a high-performance environment to collate your unique data.

  • Custom CRM architecture
  • Branded dashboards
  • Tailored data models
  • Process automation
  • Permission setups
  • Third-party system integrations
Automation and growth

Automation and growth

Harness the power of your CRM with intelligent automation and ongoing optimisation. Our systems make it easier to generate insights that fuel lead generation and customer retention.

  • Sales pipeline optimisation
  • Lead scoring
  • Customer lifecycle automation
  • Marketing triggers
  • KPI tracking
  • Ongoing training

Ready to plan your next digital programme?

Tell us where you want to get to and we will map the fastest credible route there.