GRMDigital

Making them Deliver

Support & Helpdesk

A named team, clear response targets and full visibility of every ticket — supported by the same engineers who built the platform.

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Capabilities

01

SLA-backed response

Prioritised triage with agreed response and resolution targets.

02

Transparent tracking

A shared portal covering ticket status, history and trend reporting.

03

Root-cause fixes

Recurring issues resolved at source and fed back into the roadmap.

Outcomes

What you should expect

  • Issues resolved without re-explaining your setup
  • Fewer repeat incidents over time
  • Confidence for internal teams and stakeholders

Services

A team that’s always ready to help

Collaborate with our team for around-the-clock support services. Aligned with our agile approach, we provide ongoing development and hosting support for reliable digital experiences. From enhancing your security to quickly resolving bugs, our fully managed services keep your systems online - 24/7, 365.

Hosting

Hosting

Drive unstoppable performance with scalable hosting. We support third-party hosting on CMS’ like Kentico and WordPress, and our maintenance team is always online.

  • Dedicated hosting solutions
  • Performance monitoring
  • Server management
  • Scalable infrastructure
  • Backup and disaster recovery
  • Reduced downtime
Security

Security

Protect your digital experiences with updated security systems. We deploy enterprise-level security and monitor your platforms to safeguard data and establish user trust.

  • Regular security audits
  • Comprehensive risk assessments
  • Firewall and malware protection
  • SSL certificates
  • Security updates
Training

Training

Upskill your team with our digital training and workshops. From new AI tools to headless CMS development, we can walk through systems to ensure widespread understanding and buy-in.

  • Inclusive consultations
  • CMS training
  • CRM demos
  • User onboarding
  • Remote workshops
  • Ongoing support sessions
Upgrades

Upgrades

Futureproof your tech stack and digital platforms. We’ll upgrade your systems to align with the latest technology, ensuring you’re always ahead of your industry.

  • CMS migrations
  • Third-party plug-in updates
  • Compliance updates
  • System and software upgrades
  • Agile development
  • Futureproof tech recommendations

Ready to plan your next digital programme?

Tell us where you want to get to and we will map the fastest credible route there.